1. Introduction
We take your privacy very seriously. This privacy notice explains how Home Design Yorkshire Ltd (“we”, “us”) collects, uses and protects your personal data when you interact with us — whether through our website, showroom enquiries, or design consultations. When we refer to “we” or “us” in this notice, we mean Home Design Yorkshire Ltd. This notice has been written to comply with the UK General Data Protection Regulation (UK GDPR).
We will not sell any of your personal information to third parties, nor will we transfer your personal data outside of the United Kingdom without your prior consent.
2. Information We Collect
We gather certain information about you when you enquire about our kitchen design services, book a free design consultation, visit our website, complete customer surveys, or contact us directly. Information we may collect includes (without limitation):
- Your full name and contact details (address, phone number, email)
- Details about your kitchen project and design preferences
- Payment information when purchasing products or services
- Feedback and information shared during consultations
- Technical data when browsing our website (IP address, browser type)
We may also obtain information about you from third parties such as credit reference agencies where relevant. Please be aware that our website may contain links to third-party websites. We are not responsible for the privacy policies of those sites and recommend you review them before sharing your personal data.
3. How and Why We Use Your Data
We process your personal information for the following reasons:
- To provide kitchen design, renovation and installation services to you
- To respond to your enquiries and book design consultations
- To send relevant communications about our services and offers
- To carry out customer profiling and analysis of design preferences
- For operational reasons — recording transactions, quality control and training
- To improve our services and personalise your experience
- To investigate complaints and ensure business policies are adhered to
- To track activity on our website and social media channels
- To comply with legal, regulatory and corporate governance obligations
4. Data Retention
We will retain your personal data in accordance with your instructions and as required by applicable law. We may also retain certain information to conduct audits, comply with legal obligations and resolve disputes. However, we will not retain your personal data for longer than is reasonably necessary.
5. Systems Used to Process Data
We gather information directly from you and also via our website and other systems. These may include:
- Our computer networks, connections and CRM systems
- Email, instant messaging and enquiry forms
- Telephone, voicemail and mobile phone records
- Our website and third-party platforms
6. Cookies
When you use our website we may gather information through internet access logs, cookies and other technical means. Cookies are text files placed on your device to collect log information and user behaviour data, used to track and monitor website activity.
You may delete and block cookies via your browser settings, however parts of the site may not work as a result. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to manage cookie preferences. Restricting cookies may impact the functionality of our website.
7. Disclosures & Sharing of Information
We may disclose and exchange information with the following parties:
- Group companies and trusted service providers
- Credit reference agencies (where applicable)
- Representatives and agents acting on our behalf
- Law enforcement agencies and regulatory bodies where legally required
If we do transfer your personal data outside the UK, we will take proper steps to ensure it is transferred and held securely in accordance with this privacy policy.
8. Keeping Your Data Secure
We have appropriate security measures in place to prevent your personal information being accidentally lost, used or accessed in an unauthorised way. These include:
- Storing all personal data in a secure, encrypted environment
- Staff training on data protection best practices
- SSL encryption across our website domains
- Network security supported by industry-standard anti-virus software
- Policies and procedures to deal with any suspected data breach
9. Your Rights Under UK GDPR
Under the UK GDPR you have the following rights:
- Right to Transparency — We must inform you why we collect your data, what we do with it and how long we keep it.
- Right of Access — You can request a copy of the personal information we hold about you (subject access request).
- Right to Rectification — You can ask us to correct any inaccurate information we hold about you.
- Right to Opt Out — You can ask us to stop contacting you for direct marketing purposes at any time.
- Right to Restrict Processing — You can ask us to suspend processing your data in certain circumstances.
- Right to Erasure — Also known as the “right to be forgotten” — you can ask us to delete your personal data from our systems.
To exercise any of these rights, please write to us with enough information to confirm your identity. We may require proof of identity such as a driving licence, passport or recent utility bill.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk/concerns or via their helpline: 0303 123 1113.
10. Changes to This Privacy Notice
This privacy notice was first published on 28 April 2020. We may amend this notice from time to time and recommend you check this page periodically to review any changes.
11. Contact Us
If you have any questions or concerns about this privacy notice or the information we hold about you, please contact us:
By post: Home Design Yorkshire Ltd, 90 Bradford Road, Dewsbury, West Yorkshire, WF13 2EF By phone: 01924 46 64 64 By email: info@homedesignyorkshire.co.uk
If you require this notice in another format (audio, large print, braille) please contact us using any of the methods above.